We accept all major credit/debit cards and also offer Cash On Delivery within the UAE.

Shipping times vary depending on your location. Delays due to public holidays or some unforeseen circumstances are possible. Rest assured; we try our best to get your order to you ASAP. If you’re experiencing a delay in your order, please get in touch with us and we will do our best to sort you out!

Estimated shipping times are as below:

From our warehouse store: Instance pickup.

Within the UAE: One business day

Delivery charges will be calculated during checkout.

Yes! We source all our products at Fal Glow directly from trusted manufacturers in Thailand, Korea, China and Japan. Every item is 100% authentic and outstand quality.

Absolutely! Many of our products are made with natural and organic ingredients to provide safe and effective care for your skin, hair, and overall well-being.

We offer a range of products formulated for sensitive skin. Please check the product descriptions for ingredients or reach out to us for recommendations!

Customer satisfaction is our top priority! If you’d like to see us stock a particular brand or product, feel free to email us your suggestions at shop@falglow.com

 If you would like to change or cancel your order, please email us at shop@falglow.com through your account with us as soon as possible and we will try to help you.

 Unfortunately, once the order has been processed by the warehouse team, we are unable to offer any changes or cancellations.

• Product must be in its original purchase condition: packaging must be unopened, unused, unmarked and not defaced in any manner.

• Product purchased as part of a set or a kit must be returned as a whole set.

• Unfortunately, items received on sale are not eligible for refunds.

• Please note that return shipping expenses are not covered by us and must be paid by the buyer.

All products are checked for quality before dispatch and while we do try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged during delivery. If you receive a box with damaged items inside, please contact us ASAP, along with photos of the damaged product(s) (damaged box not included as it does not affect the quality of products inside).

After reviewing, we will arrange for your items to be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returned products can take anywhere between 1-3 business days to
reach our store warehouse. Once received and inspected, refunds will be
processed within 4-7 business days. Your bank may take a further few days to
process this refund to show in your account.

Refunds are processed via the original payment method.